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Privacy Policy

1. Introduction​

Welcome to PrimisAI. We are committed to upholding your privacy and protecting your personal data. This Privacy Policy outlines our practices regarding the collection, usage, and protection of personal information obtained through our website, primis.ai.

At PrimisAI, we understand the importance of your personal data, and we treat it with the utmost care and confidentiality. This policy is designed to help you understand what data we collect, why we collect it, and how you can manage, export, and delete your information.

We believe in transparency and are committed to being upfront about our privacy practices. This includes how we handle your personal information, as well as the measures we take to protect your privacy.

Whether you are a new or a long-time user, please take the time to get to know our practices – and if you have any questions, contact us at support@primis.ai.

2. Data Collection and Use​

2.1 Why We Collect Data​

At PrimisAI, we collect data to enhance your experience, provide, improve, and develop our services, understand how our services are being used, and communicate with you. Here's a closer look at the types of data we collect and the purposes for which we use them:

2.2 Types of Data Collected​

  1. Personal Identification Information: This includes your name, email address, postal address, phone number, and other data that can identify you personally. We collect this data when you create an account, interact with our services, or communicate with us.

  2. Usage Data: Information on how you interact with our services, such as the pages you visit on our site, your search queries, and other actions on our website.

  3. Device and Connection Information: We gather information about the devices you use to access our services, including IP addresses, browser types, operating systems, and device settings.

  4. Location Data: Depending on your device settings and permissions, we may collect location data.

  5. Information from Cookies and Similar Technologies: We use cookies and similar technologies to collect data about your browsing activity and the way you interact with our services, to remember your preferences and settings, and to understand overall usage patterns.

2.3 How We Use Your Data​

  1. Account Management and Service Provision: Your personal data helps us create and manage your account, provide customer support, and deliver and improve our services.

  2. Communication: We use your contact details to communicate with you about updates, security alerts, and support messages. We also use your data for marketing purposes, in accordance with your preferences.

  3. Improvement and Personalization: By analyzing usage data, we enhance the user experience, develop new features, and personalize our services to suit your preferences.

  4. Security and Legal Compliance: We use your data to ensure the security of our services, prevent fraud and abuse, and comply with legal obligations.

  5. Research and Analytics: Usage and device data help us understand trends, conduct research, and perform analytics to improve our services.

When you provide us with personal data, you consent to our collection, use, and sharing of that information as described in this policy. You have control over your data and can update, modify, or delete your information at any time through your account settings or by contacting us directly.

3. User Rights and Choices​

3.1 Your Privacy Rights​

At PrimisAI, we respect your rights regarding your personal data. As a user, you are entitled to the following:

  1. Access to Your Data: You have the right to access the personal data we hold about you.

  2. Data Correction: If your personal data is incorrect or incomplete, you have the right to request that we correct it.

  3. Data Deletion: You can request the deletion of your personal data, subject to certain exceptions dictated by legal obligations.

  4. Data Portability: Where applicable, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transfer it to another data controller.

  5. Withdrawal of Consent: For data processing based on consent, you have the right to withdraw your consent at any time.

  6. Objection to Processing: You have the right to object to the processing of your personal data under certain conditions.

  7. Restriction of Processing: You can request that we restrict the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact us at support@primis.ai. We will respond to your request in accordance with applicable law.

3.2 Managing Your Information​

You can review, modify, or delete your personal data through your account settings on our website. If you require assistance, please contact our support team.

3.3 Opting Out of Communications​

You can opt out of receiving marketing communications from us by using the unsubscribe link in the emails or contacting us directly.

4. Third-Party Data Sharing​

4.1 Sharing Your Information​

PrimisAI values your privacy, and we only share your data with third parties in the following circumstances:

  1. Service Providers: We engage third-party companies and individuals to perform services on our behalf (e.g., customer support, data analysis, email delivery). These service providers have access to your personal data only to perform these tasks and are obligated not to disclose or use it for any other purpose.

  2. Legal Requirements: We may disclose your personal data if required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

  3. Business Transfers: If PrimisAI is involved in a merger, acquisition, or asset sale, your personal data may be transferred.

  4. With Your Consent: We may share your personal data with third parties when we have your explicit consent to do so.

4.2 Third-Party Service Providers​

Our website may use third-party services, such as Google Analytics, to understand how our services are used. These third parties may use cookies, web beacons, and other technologies to collect information about your use of our services and other websites.

Our website may contain links to other websites not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

5. International Data Transfers​

5.1 Cross-Border Data Processing​

In the course of providing our services, PrimisAI may transfer your personal data across national borders. This includes transferring data to countries whose data protection laws may differ from those in your country of residence.

5.2 Safeguarding Your Data​

We take measures to ensure that any such transfers comply with applicable data protection laws and that your data remains protected to the standards described in this policy. This includes the use of Standard Contractual Clauses approved by the European Commission for data transfers from the EU to third countries.

By using our services, you consent to the transfer of your data to these jurisdictions. We understand the importance of protecting your information and take significant measures to safeguard it in all countries where we operate.

6. Security Measures​

6.1 Commitment to Data Security​

The security of your personal data is a top priority at PrimisAI. We implement a range of technical and organizational measures to protect your data from unauthorized access, use, alteration, or destruction.

6.2 Our Security Practices​

  1. Data Encryption: We use encryption technologies to protect data transmitted to and from our site.

  2. Secure Access Controls: Access to personal data is strictly limited to personnel who require it for their job functions.

  3. Regular Audits: We conduct regular reviews and audits of our security measures and practices to ensure the ongoing safety of your data.

  4. Incident Response: In the event of a data breach, we have procedures in place for prompt notification and response.

  5. Continual Improvement: Our security measures are continually evaluated and updated in response to new threats and technological advancements.

6.3 Your Role in Protecting Your Data​

While we take significant steps to protect your data, the security of your personal information also depends on you. We recommend that you choose a strong password, keep it confidential, and be aware of phishing scams.

6.4 Reporting Security Concerns​

If you have any concerns about the security of your data, please contact us immediately at support@primis.ai.

7. Contact Information​

7.1 Reach Out to Us​

We value open communication with our users. If you have any questions about this Privacy Policy, our data practices, or our compliance with applicable law, please contact us:

PrimisAI Support

  • Email: support@primis.ai
  • Address: 16185 Los Gatos Boulevard, Suite 205 Unit 47, Los Gatos, CA 95032, USA

Your feedback, questions, and concerns are important to us, and we are committed to responding to your inquiries promptly.

8. Policy Updates​

8.1 Staying Informed of Changes​

  1. Regular Reviews and Updates: Our Privacy Policy may be updated periodically to reflect changes in our practices, service offerings, or legal requirements. We will review this policy regularly and update it as needed.

  2. Notification of Changes: If we make any material changes to our Privacy Policy, we will notify you by:

    • Sending an email to the address associated with your account.
    • Posting a notice prominently on our website prior to the change becoming effective.

  3. Effective Date: The date of the last modification will always be listed at the top of this policy for your reference.

  4. Your Responsibility: We encourage you to review our Privacy Policy whenever you access our services to stay informed about our information practices and the ways you can help protect your privacy.

  5. Acceptance of Changes: Your continued use of our services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.